Frequently asked questions and answers about VIWA Watersafe

Here you will find answers to the most frequently asked questions about our leakage switches, sensors and installations. Our goal is for you to feel confident with your choice – regardless of whether you are a homeowner, property owner or responsible for installations at a workplace.

Quick help – direct response

We have collected the most common questions we receive from our customers. Click on a question to read the answer – or contact us if you can't find what you are looking for.

Frequently asked questions

How do leakage switches work?

VIWA Watersafe detects water leaks through sensors that react to contact with water. When a leak is detected, a signal is sent to the main unit, which immediately shuts off the water via the solenoid valve – before damage can occur.

Is it possible to connect multiple sensors to one system?

Yes, you can connect up to 99 wireless sensors to a single system. This makes it easy to cover all the risk zones in your home – such as the kitchen, bathroom, laundry room or under the dishwasher.

What happens in the event of an alarm?

In the event of an alarm, a signal is sent to the main unit, which automatically shuts off the water. At the same time, an alarm sounds and an indicator shows where the leak has been detected. You quickly gain control of the situation and can fix the problem before the damage becomes serious.

Can I install the system myself?

Yes, our systems are designed for easy installation – for both private individuals and professionals. Wireless systems require no intervention in the property and come pre-programmed. Installation only takes a few minutes.

Does the system need electricity to function?

Yes, the main unit is powered by electricity via the included power adapter. The wireless sensors are powered by batteries (2xAAA) with long battery life. In our wired systems, everything is powered by electricity, including sensors and valves.

What happens if the power goes out?

The system is secured in the event of a power outage – the valves retain their position and the system can be configured with battery backup. Our goal is for you to always feel safe.

Can I use VIWA Watersafe in holiday homes?

Absolutely. It is in holiday homes in particular that water leaks are often discovered too late. VIWA Watersafe reacts immediately and turns off the water even if no one is there.

Does the system work in all types of housing?

Yes, the system is available in several designs: for apartments, villas, townhouses or offices. We have both wireless and wired systems and different valve sizes depending on the pipe dimension.

Can I use the system for coffee machines in the office?

Yes! We have ready-made solutions for office environments where leaks from coffee machines or dishwashers, for example, can cause expensive damage. A small, smart system easily protects the entire kitchenette.

What is the difference between a wireless and wired system?

A wireless system is easy to install, does not require wiring and can be easily expanded with more sensors. A wired system is suitable where a wireless signal does not reach, or where you still have the opportunity to run a cable – for example during renovation or new construction.